Sharks Swim Shop Terms & Conditions
TERMS & CONDITIONS
We accept Visa, MasterCard, Solo, Maestro via Shopify payment (using Stripe) or PayPal. We charge for all items as soon as your order is accepted. Backordered items are also charged but if they cannot be dispatched within 5 working days we will contact you to either schedule a new delivery date or refund. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a confirmation of shipment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All our prices listed in this web site include VAT at the current rate where applicable. We reserve the right to alter prices without notice. For heavier items such as bags, fins and energy drinks, we reserve the rights to charge additional postage at cost.
Orders made from the UK are subject to VAT. If we are sending products to an address within the European Union prices are also subject to VAT. Orders sent to an address outside the EU, are not charged VAT, although your order may be subject to local taxes and duties upon arrival in your country, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you the customer or the recipient; we have no control over these charges and cannot predict the charges. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.
It must be appreciated that Lycra is a delicate material and the life is very limited in Chlorinated water. The Strength of chemicals will vary from pool to pool, therefore if a high level of chlorine is used in the pool this may degrade the lycra quicker. The garment should be hand washed in cold water immediately after use; chlorine continues to affect the Lycra when left in your sports bag or towel. Avoid wrapping the costume in a towel. If possible put your costume/suit into a mesh equipment bag where it can breathe, this is the ideal way to transport your costume/suit home. Detergents/shampoo and shower gel will degrade lycra quickly we recommend that you Do not Shower in your suit, Do not machine wash your suits just rinse in cold water. To dry your suit just air dry away from direct sun light, radiators and Do NOT tumble dry. Sitting on rough pool side surfaces can also ruin the material. Follow these guides and you will get more hours out of your suit.
Correct Suit Sizing
It is the customer’s responsibility to correctly measure themselves or the swimmer and to check the manufacturers sizing guides on Sharks Swim Shop Website. Customer Services are available to give advice and help with advice on the sizing, but they cannot see the swimmer or how the measurements are taken, so Sharks Swim Shop does not bear any responsibility for the suit not being the correct sizing when received, it is the customer’s total responsibility for the size ordered. Swimwear sizing varies between manufacturers and this is why suits can be returned for exchanged to allow customers to get the right fit.
Sharks Swim Shop works in conjunction with our manufacturers, our manufacturers want to be informed of any products deemed to be faulty; therefore all items returned as faulty will be returned to the manufacturer for examination. Once the manufacturer and our returns department have agreed that the product is faulty, then the item can be replaced or credited. Sharks Swim Shop will endeavour to process this as quickly as possible subject to the manufacturer's timescales. If however the item is deemed to be damaged due to the customers handling or fair wear and tear by the manufacturer and the returns department, then the item will be returned to the customer and no replacement or refund issued.
All precautions are taken to ensure that transactions are secure although Sharks Swim Shop cannot be held responsible for any breach of security. Orders can be cancelled up to 7 working days after placing them if the item has not already been shipped. Please email firstname.lastname@example.org for details. All orders placed online are processed automatically from your submitted online order details.
Sharks Swim Shop do not disclose buyers' information to third parties other than when order details are processed through one of the secure payment gateways. In this case, the third party will not disclose any of the details to any other third party.